Hyperoptic

Our solution.

Our first task was to gain a deeper understanding of the needs of the business and its different teams, including senior leaders, people managers and specific functional areas.

We discovered that the company’s values resonated strongly with employees but weren’t being fully ‘lived’ in the day-to-day mindsets and behaviours that would empower teams to excel. So we collaborated with groups across the organization to translate the values into three working principles that everyone could understand, relate to and use: ‘Work Smarter Together,’ ‘Stay Focused’ and ‘Strive for Excellence.’ Involving employees from the start ensured engagement and buy-in.

Under each of the new working principles, we went on to develop competencies specifically designed to cultivate a high performance culture that would support the strategic ambition of the business. They were tailored to three different groups: ‘Leaders’, ‘People Managers’ and ‘All Employees’.

To activate and embed the new principles and competencies across the employee lifecycle, we coached leaders on how to be role models and mentors. We also delivered cross-team workshops designed to inspire and engage participants in the new way of working, providing a forum for discussion, collaboration and innovation.

Further embedding was achieved by building the competencies into recruitment, onboarding and the employee review and development process. Managers, for example, were given training and workbooks on how to give feedback, carry out performance reviews and cultivate better collaboration.